About the Role
We are looking for a skilled Account Manager to join our growing team. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring high levels of customer satisfaction, and identifying opportunities to drive growth within existing accounts.
As a key point of contact, you will collaborate closely with cross-functional teams—including Customer Success, Product, and Sales—to deliver tailored solutions that align with client goals. You should be comfortable managing multiple accounts, communicating effectively at all organizational levels, and driving retention and expansion strategies. This position may require occasional travel.
Requirements
Key Responsibilities
Act as the primary liaison for assigned customer accounts.
Build and nurture long-term relationships with clients and stakeholders.
Negotiate contracts and close agreements that support company profitability.
Ensure timely, successful delivery of solutions based on customer objectives.
Identify upsell, cross-sell, and renewal opportunities within existing accounts.
Provide clear and regular updates on account status and KPIs to internal teams.
Collaborate with Sales to pursue growth opportunities in target territories.
Resolve client issues and escalations with professionalism and urgency.
Maintain accurate forecasting and performance reports.
Requirements
Proven experience as an Account Manager, Key Account Manager, or similar client-facing role.
Excellent verbal and written communication skills, including presentation and negotiation abilities.
Strong interpersonal skills with the ability to influence stakeholders at all levels, including C-suite.
Proficiency in CRM tools (e.g., HubSpot, Salesforce, Zoho) and Microsoft Office (especially Excel).
Demonstrated ability to multitask and manage multiple projects in a fast-paced environment.
Customer-centric mindset with strong analytical and problem-solving skills.
Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.
About the Company
SincroPool is a technology company focused on automating decision-making across the Supply Chain. Our platform integrates seamlessly with both enterprise ERP systems—such as SAP, Microsoft Dynamics, and Oracle—and third-party platforms used by suppliers, carriers, and customers.
By connecting the entire value chain, SincroPool enables organizations to:
- Streamline data exchange securely and in real time.
- Automate business rules to optimize logistics, procurement, and operations.
- Enhance visibility and traceability across all actors in the supply network.
We empower companies to make faster, smarter, and more efficient supply chain decisions.