Question 1

How to access SincroPool?

Accepted Answer

Follow these steps to register in our platform:

Step 1: go to your company's custom domain e.g. company.sincropool.com or download our App from Play Store or Apple Store

Paso 2: the first time you access our site you will need to register your account by clicking on the blue button (as shown above). The following times you will just need to login.

Question 2

How to delete your account and data?

Accepted Answer

You can easily delete your account and data as follows:

1.  From our Android/iOS Apps: under "profile" section you'll see a red button "Erase account" as shown below:

2.  Customer support: send us an email to soporte@sincropool.com requesting your account's deletion. Please add in CC your internal SincroPool contact person to proceed with your request.

Question 3

Privacy Policy and Terms and Conditions

Accepted Answer

Index:

I. Purpose of the service.
II. Description of the PLATFORM
III. Limitation of SINCROPOOL’s responsibilities.
IV. Usage Policies.
V. Collection and Processing of Personal Data (General Information).
VI. Personal Data Protection Policy
VII. Confidentiality.
VIII. Indemnity.

FIRST. Purpose of the Service.
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The service offered by the PROVIDER consists of online trip order management, allowing the CLIENT’s employees and/or authorized personnel to place orders with agencies that have service agreements with the CLIENT. The PROVIDER will offer a communication service via the web, accessible through its WEBSITE: www.sincropool.com and APPS published in Play Store and Apple Store (hereinafter, the “PLATFORM”)
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SECOND. Description of the PLATFORM.
 
Sincropool.com (PROVIDER) is an online communication platform provided to authorized members (USERS) of organizations and/or companies associated with Sincropool (CLIENT/S) who require trip arrangements.
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By using the site, users, as members of an organization and/or company, can place trip orders with service provider agencies that have agreements with the CLIENT.
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Clarification: The PROVIDER does not assume responsibility for the execution, ownership, or liability for the services intermediated, nor towards the USERS, CLIENT, or third parties.
The PROVIDER DOES NOT offer transportation services and IS NOT a transportation company. Therefore, it has no control over the quality or safety of the transportation that results from the trip orders placed by USERS on the site.
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THIRD. Limitation of Responsibility.
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The PROVIDER will implement and be responsible for necessary technical and security measures to ensure optimal service delivery, including but not limited to: (i) the use and maintenance of USERS’ information, and (ii) the security and proper functioning of information exchanges and contacts made by USERS through the PLATFORM.
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The PROVIDER is not responsible for losses or damages suffered by the CLIENT, its employees, or indirectly caused by: (i) the use of the PLATFORM, provided such damages are not caused by the PROVIDER’s negligence or misconduct; (ii) service interruptions or malfunctions due to force majeure, accidents, or third-party actions beyond its control, provided it diligently resolves issues as quickly as possible; or (iii) accidents or incidents caused by third parties and/or USERS either in public spaces or private/public properties.
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The PROVIDER is not liable for any indirect, incidental, special, or consequential damages, including loss of data or profits, regardless of origin, even if it has been notified of the possibility of such damages.
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FOURTH. PLATFORM Usage Policies.
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The PROVIDER does not exercise control over the information transmitted on the PLATFORM, despite its obligation to ensure care and security as outlined in Clause Seven Second. Consequently, any illegal activity involving transmitted information will constitute misuse of the site, and the PROVIDER will not be liable for damages arising from such illicit use. Illegal information may include, but is not limited to, unauthorized use of copyrighted material, trademarks, trade secrets, patents, or other intellectual property, as well as the distribution of obscene, defamatory, or injurious materials harmful to third-party rights or contrary to moral standards.
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The CLIENT and USERS agree, upon registration, to use the Service reasonably. Mass, indiscriminate email campaigns (spam) are strictly prohibited, regardless of content, advertisements, promotions, sales, or information.
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Failure to comply with the Service Usage Policies, or other conditions established in this document, by the CLIENT will grant the PROVIDER the right to suspend the service, with a notice period of no more than five (5) days to rectify the non-compliance.
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FIFTH. Collection and Processing of Personal Data (General Information).
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Both the application and the database will be hosted on the PROVIDER’s server. Upon accessing the PLATFORM, the CLIENT will make all reasonable efforts and be obligated to adopt the technical and organizational measures provided by the PROVIDER to ensure the security of personal data and prevent its alteration, loss, unauthorized processing, or access, taking into account the state of technology, the nature of the data, and the risks to which they are exposed, in accordance with current regulations.
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SIXTH. Personal Data Protection Policy.

SINCROPOOL S.A. complies with applicable personal data protection regulations, including Argentina’s Personal Data Protection Law No. 25,326, as applicable.

Purpose of processing: Personal data collected through the WEBSITE will be used solely to enable platform functionality, manage travel requests made by USERS, fulfill contractual obligations with CLIENTS, and improve service quality.

Legal basis: Data processing is based on the performance of a contract, the USER’s consent, and/or the legitimate interest of the PROVIDER, as appropriate.

Data subject rights: USERS have the right to access, rectify, update, erase, and object to the processing of their data, as well as to withdraw their consent at any time. To exercise these rights, USERS may send an email to: soporte@sincropool.com.

Data transfers: Personal data will not be shared with third parties, except when required by law or when strictly necessary for the provision of the service (e.g., transportation providers or technology services).

Security measures: SINCROPOOL S.A. implements appropriate technical and organizational measures to safeguard personal data, including encryption at rest and in transit, access controls, automated backups, and infrastructure monitoring.

Data retention: Personal data will be retained only for as long as necessary to fulfill the purposes for which they were collected or for as long as a contractual or legal obligation exists.

Data processors: When third-party companies process data on behalf of the PROVIDER (e.g., hosting, technical support), SINCROPOOL will enter into agreements ensuring compliance with applicable data protection regulations.

SEVENTH. Confidentiality.
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Both PARTIES shall maintain absolute confidentiality regarding any information (the “Information”) they receive from the other party and shall not use the Information for any purpose other than fulfilling the obligations established herein. This confidentiality obligation shall remain in effect for three (3) years following the termination of this agreement for any reason. Each Party shall be liable to the other for any breach of this confidentiality obligation by its advisors and/or dependents.
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EIGHTH. Indemnity.
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The PROVIDER commits to implementing necessary security measures for USER information on the platofmr, ensuring reliability and security in information exchanges and contacts made through the PLATFORM. The CLIENT assumes the same responsibility.
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The CLIENT shall be directly and exclusively responsible for any claims, liabilities, actions, costs, demands, or damages attributed to the PROVIDER as penalties, fines, protests, or complaints arising from the improper use of the license. The CLIENT shall also be liable for damages to the PROVIDER’s corporate image, business losses, or other unforeseeable events.

Frequently asked questions

How to access SincroPool?

How to delete your account and data?

Privacy Policy and Terms and Conditions

Contact us!